How do you write for the web?

Notre Dame Writing Center

How do you write for the web?

Recently I’ve been asked about writing on the web. Who are the experts? What are they doing? Have things changed?

From what I have read and know, writing for the web has changed. Not in the fact that if you write simple and clear, use space and short sentences for scanning, create original work, etc… but more around the search engines algorithms. Google (recent Panda and Penguin updates) and Bing are going after spam and they are watching out for things that don’t look natural. You know, the Black Hat SEO tricks that may cause you to write in weird ways like keyword stuffing.

As Matt Cutts says in a interview with Karon of Marketing Words, “As I’ve always said, ‘Never sacrifice the quality of your copy for the sake of the search engines.‘ It’s just not necessary. The next time you write a new page of copy, test this approach to writing for the engines and see if you get as good (or better) results than before. I’m betting you’ll be pleasantly surprised.”

BTW, Matt did an interview with Stone Temple on what makes a quality site. You should take the time and quickly read through it.

When it comes to writing on the web, follow some simple rules – more in depth explanations are on Copyblogger but I love this list of their Brilliant Writing Tips.

  • Have something to say…means original content.
  • Be specific.
  • Choose simple words.
  • Write in short sentences.
  • Use active voice.
  • Keep paragraphs short. Think of how hard it is to read dense text on a mobile device.
  • Eliminate fluff words
  • Don’t ramble.
  • Don’t be redundant or repeat yourself.
  • Don’t over write.

Don’t forget the headlines. They are so important. Here’s some info on Headlines: 8 words or less and how they work on the well.

If you are looking for topics to write on, use what you know. And look for trends on Google Trends or in your field of study. What’s trending now? You can even use Twitter if you want.

One of my favorites for finding out what to write about is answering the questions people send me in email.  That’s exactly how this post came into being.

Writing on the web isn’t hard – it’s more about getting as much original content up on the web about your program, school, dept, etc… as necessary.

If you are stumped on web writing, I’m sure our Mike Roe (our copywriter) can help you out.  He always helps me.

What do you think? Do you think it’s hard to write for the web?

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5 New Social Media and Blogging Classes for Notre Dame Staff

Social Networks

image courtesy of Matt Weir

So my new social media courses just came out and they are all available through the Endeavor system for staff.  They are limited in seats so I would sign up early if you want to attend and they all cost a big fat zero (except you’ll get abused by my bad jokes and rabbit hole tangents).

Come join me in the social media fun.  If you haven’t signed up through Endeavor, (go to Learning in the top nav and then to Catalogs or just type in a keyword like Facebook into search.  They should come up.)

Using Facebook for Business: Basics
Date: Oct 25, 2012 9-10:30 am
Number: HR-10124
Description: Any staff who wants to start or make their Facebook profile more robust. — This workshop is for anyone who wants to use Facebook to improve their online relationships with others. In this basic course, you will learn how to set up a profile, add photos/videos, add connections to other people, set up lists, explain which Account Settings and Privacy Settings are available and how to set them up, discuss best practices, demonstrate mobile applications and how to link your profile using usernames. BRING YOUR OWN LAPTOP

Understanding Twitter: Basics
Date: Oct 25 1:00-2:30 pm
Number: HR-10126
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Should you treat your content different for web and print?

Content is King

Content is King image by Atwoodz

YES and NO!

First, let’s handle the “no” portion of the answer.

Should you treat your content different for web and print? NO.

The content for any communications piece should be treated as the most important first step. Let me give you an example.

Our print team (who is incredibly talented and awesomely inexpensive) rarely gets a project where the content hasn’t been flushed out a bit. People normally have the copy prepared in a rough draft for the poster, brochure, flyer or even an annual report. If not, they know they need to have the content before the design can begin because the design of the document really depends on the content. Right, that’s pretty straight forward.

But this seems to get forgotten on the web side. A lot of people will come in wanting a website but have absolutely no content prepared. They just know they need a website. Or they will have a couple of different copy pieces ready but the majority of the website isn’t ready – isn’t even close. In fact, they may have a site map all prepared. Like they know we need an “About” page, a “Program” page, a “Courses” page, a “Contact Us” page but don’t know what is really going to go on those pages. I don’t understand this. The web design shouldn’t move forward without the content just like the print side. But many times, the web team (who are also amazing talented and inexpensive) will build a site and a sub page that the client can fill in after the site is in production.

But then what happens? The content doesn’t fit the way it should. Or maybe they wrote everything in Word and stylized it there and now it can’t work that way on their website and they have to come back to the web team to get a special template for displaying the content. Frustrating themselves and web team because if the content had been done and viewed ahead of time, it could have been planned for and designed before being put on the page.

Should you treat content different for web and print? YES!

Do you read the same way as you do with a brochure as you do on a desktop screen? Nope. Do you read a poster the same way as you do on a mobile screen? Nope. What about hyperlinks, bold, H2, navigation, endless distractions from other open screens like Facebook, Twitter, email, etc…

Web writing is very different than print writing. You have to take into account the interactivity of web, our mindset when we are viewing communication on the web vs. print, how the search engines read vs. how a person reads because if you aren’t keeping the search engines in mind no one is going to find your content anyway (that’s search engine optimization or SEO).

What I’m saying can be summed up pretty easy – CONTENT is EVERYTHING. And it needs to be thought through first before building anything whether it be print or web.

BTW, we can help you do this.  If you don’t know our experienced Content guy (and copywriting genius) Mike Roe, you should. Sit down and chat with him. You’ll learn a ton in just a few minutes.

Don’t take your content for granted. It is the foundation of everything you communicate.  And if you hadn’t read Bill Gates essay on Content on the Internet, you should. It seems as if he wasn’t far off on how things have worked out for the internet.

What do you think?

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Seek. Study. Serve. University Communications: Print, Web, Multimedia

I’ve always been big on education presentations – I believe it’s one of the easiest and best ways to get in front of your target audience so I was happy to learn that Linda Costas in Development was putting together Lunch and Learns called Seek. Study. Serve. in which different parts of our division, University Relations, would present on our capabilities to one another.

We are a pretty big division and with the incorporation of Public Affairs and University Communications into the mix – we just got a whole lot bigger.

So when she asked me to give one on the capabilities of our teams, I was happy to oblige. The following is the presentation but I wanted to give a brief overview of the team because I get a lot of inquiries into what is University Communications: Print, Web and Multimedia and how we work.



First, you always need to start with a who you are and why you are here thing. If you don’t know who I am, then check out the About section. I’m here because I love ND, I’m qualified to run these teams (hecklers aside) and they hired me to which I’m grateful.

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Should I post that? – Facebook Page Management Class

I’ll bet people are surprised at my social media classes and workshops. While I’m a big fan of social media and the opportunities that come to market your department, program, class or school, I get pretty passionate about jumping into social media when you don’t have your other ducks in a row for your communications.  You know, like your website is a big piece of crap and no one can use it on a mobile phone but yet you are tweeting like crazy.  Or you don’t have a good call to action to get people’s information but yet you’re out making facebook videos.  Social media isn’t the number one tactic in communication.

But social media can transform your communications. It gives you an amazing feedback loop for what works in your communications and what doesn’t.  It offers insight into what your audience looks like, what engages them and it gives you a connection to them that you’ve never been able to have.  You are not in complete control of the message and I love that.

So when I taught my first Facebook Page Management class, it was kinda bumpy.  But most of my first classes will be because I’m still trying to figure out what the class wants and what I’m trying to get across.  Facebook is a great vehicle for communications but you need a good understanding of how it works and how you should be tracking its success.

The worst thing about teaching a workshop class on facebook is the fact that they change it all the time and my slides don’t always match up with Facebook’s layout.  I really hate that.

Anyway, here’s my latest bunch of slides.  Enjoy.



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Plymouth Social Media Presentation – how the university is helping the local community

Our Lady’s University helps the local community in lots of ways.  From the surge of crowds at football games to impacting youth at the Robinson Community Learning Center, I love how Notre Dame is always looking for ways to give back to the community.

One way I thought I could help was to give a teaching seminar on social media for small businesses.  Dave Miller reached out to me to see if I could come talk to the local Plymouth Chamber of Commerce.  I had been to Plymouth before – to their awesome drive-in theater.

So I presented yesterday to a great crowd and passed along what I think small businesses should be doing – in fact, it’s the same stuff I’m doing for my wife, Personal Training by Jenn business.  They were grateful and I was happy to help out.

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Facebook Page Engagement, Management and Insights

CLASS CLOSED DUE TO HIGH DEMAND – we will be offering this class again in July or Aug.

Facebook Intermediate Class
June 11 – 11-12:30
Grace Hall – HR Lower Level Classroom (Basement)

Do you manage a Facebook page or do you want to?

Did you know that only 16% of posting on a page get seen by the Facebook users that “liked” your page?

How do you increase engagement with your fans and get more fans?

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Social Media Intro Class – what are the basics to social media? Now you know.

So I’m kinda nervous today. I’m giving my first social media training class at the University. Normally when I’m doing this type of work for an outside company, I’m just super excited that people want to learn about this.  But this is different.  These are colleagues and peers.  These are people I’ll see almost everyday both in and out of work.  You see, now I’m on the hook to be this type of a resource for the rest of my career here at Notre Dame.

It’s kinda like being the live-in tech support for my family and relatives.  Once people know you can do this sort of work, there’s no reason to call for outside help.  Just talk to Don, he’ll know what to do.

Julie Flory is that person as well.  She’s the director of social media and public relations.  And we’ll be the university’s go-to people for as long as we’re at ND, which means we’ll probably be getting tons and tons of questions about how all this stuff works.

Now when you see this slide deck below, you are probably freaking out about 102 slides. Let me tell you, it’s not that big. It’s a ton of screenshots from the different programs so I can walk people through the exact set-up and how things work on these programs.

And this is a workshop. This isn’t a presentation on the theory of social media and it’s not a defense of using social media. Defending social media is what I did for the first part of my career in marketing. Now that everyone’s using it, I don’t and won’t do it. If you don’t want to use SM, then don’t. I honestly don’t care but you will find that it is harder to maintain an audience using only push communication vehicles. If no one shows up at your website or event, don’t blame me. Blame your one-sided communication plan that focused on posters, direct mail and emails.

For my workshop attendees, please feel free to email me with any questions about what you learned. You will also be ready for more advanced courses. Here’s my initial layout of social media education at the university.

    • Social Media Intro Class
    • Blogging Intermediate Class
    • Facebook Intermediate Class
    • Linkedin Intermediate Class
    • Twitter Intermediate Class
    • Google+ and other social media networking Class
    • Video and Photography Social Network Class
    • Overall Social Media Integration Class
    • Social Media Advanced Class

I’ll be rolling these out over the course of the next few months and then working with HR to help get them integrated with the professional development courses they already provide.

This is gonna be great. I think I might go throw up a little. Still a little nervous.

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How to begin communicating with social media? – Sign up for Social Media Intro Class

Social Networks

image courtesy of Matt Weir

Who: Faculty & Staff only
When: May 17 – 3-4:30 pm
Where: HR Training Room – Basement of Grace Hall
What you’ll need: A laptop (no ipads or tablets) and the ability to get online. This is a workshop.

No more spots left…sorry…you can sign up to be on the waiting list.

Sign up for Social Media Intro Course

Social Media Intro Course is divided into two sections.

Defining your Digital Presence: Your Professional Brand vs. Personal Brand
In the past, your professional brand and personal brand would seldom occupy the same space at the same time. You could be the great manager or staff member from nine to five and then go home to transform into a cub scoutmaster, church minister or homework-checking parent. But in this day and age, social media and networking has blurred the line between our professional and private lives and redefined what the term “friend” means.

I’m sure that most of you have seen your Facebook posts or tweets be commented on by friends from your job, your church, your high school or college classmates. In this workshop, you’ll learn what it takes to be successful in social media. You’ll get to work on defining what your digital presence means, learn how to shape it into what you want and how to measure its success. Continue reading

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Am I addicted to my mobile phone?

infographic via hackcollege.com

I’ve been thinking a lot about mobile recently.

Maybe it was the redesign of nd.edu.

Maybe it was recent 2012 Notre Dame Mobile Summit.

But I think it’s more of the fact that I can’t be anywhere without my cell. Seriously, when it’s on the charger I’m lost. I don’t know what to do.

It’s my email – my constant connection to the office.
It’s my calendar – I don’t know where to go without it.
It’s my weatherman – Who watches TV for the weather, I have my own radar at wunderground.
It’s my tasks for the day – If I forget to put what I told you I would do into my phone, I might as well have lied to you that I would do it.
It’s my notes – Can’t live without evernote.
It’s my music – Pandora is my choice because I’m too lazy to do Spotify.
It’s my money – banking online is my choice. I don’t even remember the last time I had to purchase checks (do they expire?).
It’s my brain – google, wikipedia, npr, espy (which tells me how the Cards and Notre Dame are doing all the time).
It’s my entertainment – Just got Kick the Boss app.
It’s my social network – Facebook mobile sucks. Let’s hope they don’t ruin Instagram.
It’s my alarm clock – It wakes me up and I look at it. I set the alarm at night and look at it one last time.
It’s my connection – phone and text.

BTW, my phone just told me St. Louis is tied with the Cubbies and I have a meeting in 10 minutes and I got three Facebook notifications.

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